Refund Policy
Refund eligibility, cancellation, and rescheduling for template orders and sessions.
1. Scope
This policy applies to template library orders, custom balance template commissions, workflow consultations, and record audit sessions purchased from Workspace Aldercore Co., Ltd.
2. Template Library Orders
Before printing: Full refund if you cancel before we begin printing your order.
After printing: Library orders are non-refundable once printing begins, because templates are produced to your selected format and cannot be resold as generic stock.
Shipping damage: If templates arrive physically damaged, contact us within 7 days with photos. We will reprint and reship at no charge or offer a full refund.
3. Custom Balance Template Commissions
Deposit: A 40% deposit is required before draft printing begins.
Before draft printing: Full deposit refund if you cancel before we start the draft layout.
After draft printing begins: The deposit is non-refundable because materials and design time are allocated.
After final delivery: Commissions are non-refundable once the final print run ships, except for printing defects or damage documented within 7 days of receipt.
Revision round: One revision round is included. Additional revisions are quoted separately and non-refundable once work begins.
4. Workflow Consultations
Cancellation more than 48 hours before session: Full refund.
Cancellation within 48 hours: 50% refund or reschedule to a later date within 30 days.
No-show: No refund. One reschedule offered if requested within 24 hours of the missed session.
5. Record Audit Sessions
On-site audits: Full refund if cancelled more than 48 hours before the scheduled visit. 50% refund within 48 hours.
Mailed sample audits: Full refund if you cancel before we begin review. No refund after the review period starts.
6. Rescheduling
Consultations and on-site audits may be rescheduled once without penalty if requested at least 48 hours in advance.
7. Non-Refundable Items
- Completed printed templates (except damage cases)
- Draft printing and design work after deposit
- Shipping fees on refunded orders (shipping fees themselves are non-refundable unless we shipped damaged goods)
- Third-party carrier fees
8. Refund Process
Email hello@workspace-aldercore.click with your order reference and reason for the request. We confirm eligibility within 3 business days.
Approved refunds are processed within 14 business days to the original payment method.
9. Deposits and No-Shows
Commission deposits cover draft materials and design labor. No-shows for scheduled intake calls without 24-hour notice may forfeit the scheduling slot; the deposit itself remains subject to Section 3.
10. Work Already Started
If you cancel after we have begun printing, design, or audit review, you are responsible for costs incurred up to the cancellation point. We provide an itemized statement upon request.
11. Contact
Workspace Aldercore Co., Ltd.
Office 10, 57 Placeholder-gil, Jung-gu, Incheon 00000
Email: hello@workspace-aldercore.click
Phone: +82 32 0000 6475
Last updated: August 2026